Frequently asked questions


Installation


What formats do you support?

Our plugins are made for Mac OSX and PC/Windows - and come in VST, VST3, AU and AAX versions.
You can use them with any DAW software on the market.

How do I receive my products?

A link to download your products will be Emailed to you immediately after checkout. 

How do I install your plugins?

Open the installer, and it will place your plugins in the following folders:

MAC OS
AU: /Library/Audio/Plug-ins/Components/
VST: /Library/Audio/Plug-ins/VST/
VST3: /Library/Audio/Plug-ins/VST3/
AAX: /Library/Application Support/Avid/Audio/Plug-Ins/
Data: /Users/Shared/BabyAudio/

WINDOWS
VST: custom path from installer
VST3: \Program Files\Common Files\VST3\
AAX: \Program Files\Common Files\Avid\Audio\Plug-Ins\
Data: \Users\Public\Public Documents\BabyAudio\


general questions


My download link expired, how do I get my product?

Your original download link will expire 24 hours after purchase. We’re happy to send you a new link, just send an Email with your order number to support@babyaud.io

Can I buy your products from my phone / tablet?

Yes. You will receive a download link by Email, so just make sure to download your product(s) when you're back on your desktop.

What limitations do your demos have?

Demo versions of our plugins will output 5 seconds of silence every 30 seconds. Also, your settings won’t be saved.

Is it safe to make a payment on your site?

Yes. You can either check out with PayPal or credit card. Credit card payments are securely powered by Stripe.
Regardless of your payment method, it is 100% safe and we will never know or store your credit card details.


Where can I read your EULA?

Follow this link: BABY Audio EULA

How do I contact you?

Feel free to write us with questions, feedback, product ideas - or just to say hi: support@babyaud.io