A link to download your software - along with a unique activation key - will be emailed to you immediately after checkout.

Orders placed through the Baby Audio website are fulfilled by FastSpring. You can login to view your history and license keys by following this link: http://babyaudio.onfastspring.com/account

Orders placed through a third party dealer (Sweetwater, ADSR, Plugin Boutique, etc.) will be viewable via the dealer’s site.

Yes. You can download free demo versions of all our plugins here: https://babyaud.io/free-trials

Our trials output 5 seconds of silence every 60 seconds. Other than that, they’re identical to the full version and you can activate them anytime with a purchased license key.

Yes. Our checkout is handled by FastSpring and your payments are processed securely via their servers. We will never know or store your payment details.

If you’ve purchased a plugin license, you can transfer it to another user subject to an administration fee of $20 per license transfer – to be paid either by you or the new license owner. Contact support@babyaud.io if you wish to transfer a license.

Please note that if you received your plugin for free (“Not For Resale” license), you are not allowed to transfer it. NFR licenses are for personal use only.

Warning regarding Knobcloud and similar services:
Please note, that we see many NFR licenses being offered for sale on third party services such as Knobcloud. If you buy from these services, you risk getting a license that is not legally transferable and which will be voided. To protect users from buying illegal licenses, we only allow license transfers that are processed directly by our support team. A license bought on any third party platform will continue to belong to the seller until it's processed by our support team and may not be eligible for transfer. Please contact support@babyaud.io before buying from any third party platform.

You can find our End User License Agreement here: BABY Audio EULA

You can find our Privacy Policy here: BABY Audio Privacy Policy

Our plugins will run in trial mode until they’re activated. Activate by opening an unactivated plugin and entering your serial key (emailed with your purchase) into the text window in the trial screen. Please note that you need an Internet connection to activate your license.

You can activate each plugin on up to three computers at the same time as long as you are the user.

Our plugins come with activations for up to three computers at the same time. If you require additional activations, we can provide those manually. Please write us at support@babyaud.io — we aim to get back to you within 24 hours.

Our installer automatically place the plugins in the following folders.

MAC OS
AU: /Library/Audio/Plug-ins/Components/
VST: /Library/Audio/Plug-ins/VST/
VST3: /Library/Audio/Plug-ins/VST3/
AAX: /Library/Application Support/Avid/Audio/Plug-Ins/Data: /Users/Shared/BabyAudio/

WINDOWS
VST: Custom path from installer
VST3: \Program Files\Common Files\VST3\
AAX: \Program Files\Common Files\Avid\Audio\Plug-Ins\Data: \Users\Public\Public Documents\BabyAudio\

We don’t offer offline activation since the activation process is dependent on verifying your license key with our servers. If you have trouble activating online, please write us an email at support@babyaud.io

Yes. All our plugins offer native compatibility with Apple Silicon M1/M2 processors. You can read more here: https://babyaud.io/blog/baby-audio-m1-native-update

Yes, our plugins are running on Ventura setups with no issues.

Our plugins are compatible with both Mac and PC/Windows systems. They come in VST, VST3, AU and AAX (64-bit) versions. You can use them with any major DAW software on the market.

We currently have a number of plugins available for iPad/iPhone (iOS) via the Apple App store. Our aim is for our full catalogue to be available by the end of 2024. To check out our current iOS offerings please head to the App store:

https://apps.apple.com/tt/developer/baby-audio/id1594426004

Yes, we do offer a loyalty discount. We want to make life as easy as possible for existing owners and are currently working on an automated upgrade system. Until then, we can manually process upgrade requests.

We offer the following upgrade paths:

• Own 1 plugin: 15% off the list price for any new purchases

• Own 2-4 plugins: 25% off the list price for any new purchases

• Own 5 plugins or more: 45% off the list price for any new purchases

The discount can be applied to any individual plugins or bundles, and we are happy to make a custom bundle of plugins you want to purchase together.

Please note that the discount is applied to the MSRP/list price of your new order and cannot be applied to already discounted products.

To get an upgrade discount, please write to support@babyaud.io – we will look up your email for verification of your order history.

If you’re a student/teacher in the field of Audio Engineering, we offer a discount across our plugins and bundles. Please write us at support@babyaud.io and attach proof of educational status (copy of student ID or similar). We’ll then send you a personal coupon code.