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Contact us
Our team replies to most inquiries within 24 hours. You can also post support questions on our forum. Contact us using the form below or via email: support@babyaud.io
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How do I receive my purchase?
A link to download your software - along with a unique activation key - will be emailed to you immediately after checkout.
Is it safe to make a payment on your site?
Yes. Our checkout is handled by FastSpring and your payments are processed securely via their servers. We will never know or store your payment details.
How do I log in to find my orders/license keys?
Orders placed through the Baby Audio website are fulfilled by FastSpring. You can log in to view your history and license keys by following this link.
Orders placed through third party resellers can be located via the dealer's site.
How many computers can I activate your plugins on?
You can activate each plugin on up to three computers at the same time as long as you are the user.
My plugin ran out of activations, what do I do?
Our plugins come with up to three activations. If you run out, we can provide additional activations manually (for your own use only). Please write us at support@babyaud.io — we aim to get back to you within 24 hours.
What plugin formats do you support?
Our plugins are compatible with both Mac and PC/Windows systems. They come in VST, VST3, AU and AAX (64-bit) versions. You can use them with any major DAW software on the market.
How do I download old/legacy products?
If you own legacy products from us such as I Heart NY, Smooth Operator v1 and Transit v1, you can grab the latest installers on our legacy downloads page.
Are your plugins Apple Silicon native?
Do you offer offline activation?
We don’t offer offline activation since the activation process is dependent on verifying your license key with our servers. If you have trouble activating online, please write us an email at support@babyaud.io
Can I transfers my license to another user?
If you’ve purchased a plugin license, you can transfer it to another user subject to an administration fee of $20 per license transfer. Contact support@babyaud.io if you wish to transfer a license.
Please note that if you received your plugin for free (“Not For Resale” license), you are not allowed to transfer it. NFR licenses are for personal use only.
Is there an upgrade discount for existing owners?
Yes, we do offer a loyalty discount. We want to make life as easy as possible for existing owners and are currently working on an automated upgrade system. Until then, we can manually process upgrade requests.
We offer the following upgrade paths:
- Own 1 plugin: 15% off the list price for any new purchases
- Own 2-4 plugins: 25% off the list price for any new purchases
- Own 5 plugins or more: 45% off the list price for any new purchases
The discount can be applied to any individual plugins or bundles, and we are happy to make a custom bundle of plugins you want to purchase together.
Please note that the discount is applied to the MSRP/list price of your new order and cannot be applied to already discounted products.
To get an upgrade discount, please write to support@babyaud.io – we will look up your email for verification of your order history.
Do you offer educational discounts?
If you’re a student/teacher in the field of Audio Engineering, we offer a discount across our plugins and bundles. Please write us at support@babyaud.io and attach proof of educational status (copy of student ID or similar). We’ll then send you a personal coupon code.
Can I suggest a feature for your plugins?
We're always eager to get feature requests and bug reports to improve our products. Please give us your feedback here.
Where can I read your EULA and privacy policy?
- Find our End User License Agreement here: BABY Audio EULA
- Find our Privacy Policy here: BABY Audio Privacy Policy
